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Feel free to email us our Customer Service or call our support line at 800.994.4043.

JDM uses a code system to specify our products.

This system is very easy and useful to both the party ordering and the party taking the order. The system attempts to ensure that no mistakes are made during the ordering process. The Code system uses the product code, which defines the type of product (please see page 6), followed by measurements, such as the thickness, the width, and/or the depth of the item, followed by the feature codes (please see page 6).

Stock items may be returned for credit within the first 30 days following the invoice date. Custom and Specially-Designed devices which have been manufactured in accordance with your requests are not restockable and may not be returned for credit.
You may return custom devices for modification. Each modification is unique, so please call for a modification fee (normally 25% of initial cost).

If there is a need to return a restockable device, please call JDM within 30 days of the purchase date. You will be assigned a Return Authorization (R.A.) Number and will receive instructions for returning the merchandise.
Returns without the R.A. number are not accepted and will automatically be returned at freight costs to you. Returns are subject to a 20 percent restocking fee.
We are unable to accept the return of any device that has been marked upon or damaged by the customer.
Credit Memos are issued when the devices are returned to and received by JDM.